Account management

Van den Anker has organised the communication with its business relations through an account management system that ensures that clear, direct and unequivocal communication with customers is possible. Communication takes place at three levels, that is, on a board, management and operational level.

Customer Service

You will be assigned a daily contact as a Van den Anker customer within the central department of our company, that is, the Customer Service department. This contact will be in charge of processing your orders and will be in daily contact with you. This contact will also be your central point of contact for questions, changes and orders. Your daily contact person will be in close contact with the Account Manager who coordinates the overall lines within a specific sector or customer group and who will regularly visit you to, for example, discuss the key performance indicator (KPI) report.

Single point of contact

Your permanent contact will be in contact with you as the customer and with all other Van den Anker departments internally such as: Transport Planning, Warehouse, ICT, Administration, Health, Safety, the Environment and Quality (HSEQ), etc.

Performance reporting

The Customer Service department is responsible for reporting with regard to the most important key performance indicators (KPIs). Reports are, for example, drawn up regarding (internal and external) delivery reliability, picking performance and entry performance and speed on a daily, weekly and monthly basis. You will also be able to find data related to volumes and the incurred costs in these reports. Naturally, customer-specific parameters can also be included in the reports.

Account Manager and customer consultation

Performance reporting forms the basis for the consultation between the customer and the Customer Service department. The frequency of the consultation will be determined depending on the preferences of the customer. This ensures that both parties aim at a situation of continuous improvement.

Service Level Agreement (SLA)

If required, agreements about performance can be linked to rate agreements. This ensures that the partnership is more transparent and lays a clear foundation regarding expectations.

Contract

Most of our customers prefer to lay down the partnership in a Physical Distribution (PD) contract. This can be put in place with or without a Service Level Agreement (SLA). A contract ensures continuity and guarantees quality for both parties. A contract is, however, not essential to do business. You can determine this yourself at any time.
 
Storage

 
We attend to all aspects of the logistics process ourselves. These are incoming goods flow, stock management and outgoing goods flow. It is possible to specify the criteria which are important for stock management: registration on serial number, production date, use-by date, first in/first out, etc..
 

 

Van den Anker has a storage capacity of more than 100,000 pallet positions. All our warehouses are furnished with pallet racks for standard pallet heights of 1.20 metres. The fully automatic free location system ensures a flexible and optimal use of all locations. Several compartments are available within the various locations, varying in size from 2,000 m2 to 2,500 m2. In these compartments goods can be stored according to various danger classes.

The variety of dangerous substances requires precautionary measures. For this reason, our storage areas are equipped with:

• fire extinguishing water collector
• fire extinguishing water supply
• fire alarm system directly linked to the fire department
• fire-resistant walls and roofs 
• explosion-proof loading/unloading equipment
• separate compartments 
• ventilated separate storage areas
• burglary alarm 
• emergency showers and eyewash installations smoke detectors 
• sprinkler installation - water and Hi-Ex light foam 
• video surveillance 
• impermeable floors 
• fire-resistant automatically closing doors
 

Warehousing outsourcing

  • Warehousing outsourcing is a strategic decision when to aim for corporate objectives through the deployment of part of the company’s own employees, buildings, resources and/or invested equity is not (or no longer) required.

    Companies should focus on their core business and outsourcing the warehousing side is a logical choice within that context.

    Outsourcing to an expert is carried out with a view to achieving benefits of a qualitative and quantitative nature:

    • Having sufficiently qualified staff becomes less of a concern;
    • The flexibility of the company itself is increased;
    • Being less dependent on your own staff (no issues with regard to redundancies when times are not so great);
    • Higher quality level because specialist knowledge is used;
    • Safeguarding quality through Service Level Agreements (SLAs);
    • No concerns anymore about permits, safety reports and safety management systems;
    • No concerns anymore about future changes to legislation;
    • Release of invested equity because company resources (machines, buildings, means of transport, etc.) can be disposed of and, therefore, the company’s liquidity position and solvency improve.
    •  
    There are no translations available.

    Voorwaarden en condities

    De FENEX condities zijn ondergeschikt en aanvullend daar waar de PD voorwaarden en condities niet in voorzien. De Physical Distribution (PD) voorwaarden en condities zijn van toepassing op alle warehouse-activiteiten.

    FENEX voorwaarden en condities

    NEDERLANDSE EXPEDITIEVOORWAARDEN
    ALGEMENE VOORWAARDEN VAN DE FENEX

    FENEX (de Nederlandse Organisatie voor Expeditie en Logistiek) behartigt de belangen van Nederlandse expediteurs (organisatoren van goederentransporten) en andere logistieke dienstverleners. Ook adviseert FENEX haar leden op juridisch- en douanegebied, ontwikkeld ze standaarddocumenten voor de branche en verzorgt opleidingen op het terrein van expeditie, logistiek en douanewetgeving.

    Voor een volledige download, klik hier    (74 Kb) 

    PD voorwaarden en condities

    PHYSICAL DISTRIBUTION (PD) VOORWAARDEN

    De PD voorwaarden beheersen alle door de physical distributor gedane aanbiedingen, gesloten overeenkomsten en de ter uitvoering van een en ander verrichte rechts- en feitelijke handelingen, een en ander voor zover niet in strijd met dwingend recht.

    Gedeponeerd ter Griffie van de Arrondissementsrechtbank te Amsterdam op 1 september 2000 ingeschreven onder nummer 177/2000
    Gedeponeerd ter Griffie van de Arrondissementsrechtbank te Rotterdam op 1 september 2000 ingeschreven onder nummer 116/2000

    Voor een volledige download, klik hier    (48 Kb)
     

    Working capital

    The optimisation of working capital is very important to ensure that sufficient cash is available. Often, a lot of cash is linked to supply chain processes and, therefore, it makes good business sense to release the working capital by optimising processes.

    Strategic optimisation of the working capital: by outsourcing warehousing (and, to a lesser extent, transport) processes, you will not just be using the "best technologies", but you will no longer have to invest!

    Operational optimisation of the working capital: stocks must be kept low and must be controlled extremely well. Outsourcing will reveal many hidden issues in your current stock control and will ensure that your employees will focus more on stock management. Working in partnership with a professional party will also produce many more extras.

    Deliveries can also be fast if using 24-hour distribution facilities within the Benelux. Your customers will ensure they pay sooner when deliveries are fast. This can also improve your working capital position.
     
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